- Exactly what information may be collected and how it will be used;
- The consequences, if any, resulting from your refusal to provide personal information;
- Who, if anyone, is collecting your personal information;
- With whom, if anyone, is your personal information shared;
- What is a company's policy regarding links to third party sites;
- What choices you have with regard to the use of your personal information;
- How you can access, and if necessary, change the personal information a company collects and maintains;
- How a company ensures data security, quality, and integrity; and,
- Where and how to ask questions or file complaints.
What types of information does ExpressMedRefills.com collect and how will it be used?
ExpressMedRefills.com only collects information on a voluntary basis. The personal information ExpressMedRefills.com collects is used almost exclusively for communications purposes and will usually take the form of: (1) ExpressMedRefills.com Membership registration form; (2) a consumer complaint or inquiry directed to the Support Team; (3) ExpressMedRefills.com survey; (4) ExpressMedRefills.com Medical Forums and other medical services; (5) ExpressMedRefills.com referral services; (6) ExpressMedRefills.com's newsletter; and/or, (7) other general information contained in an email (e.g., comments). The types of information that may be requested for each activity and the way the information may be used are detailed below.
ExpressMedRefills.com Membership registration form
Visitors that wish to participate in the activities on the site are required to complete ExpressMedRefills.com Membership registration form. The requested information may include the individual's name, address, telephone, electronic mail (email) address, job, area of specialty, qualifications as well as demographic data. ExpressMedRefills.com uses this information to contact the individual regarding participation and, if eligible, to communicate with such a member on an ongoing basis regarding certification and compliance.
Consumer Complaints Directed to the Support Team
From time to time, the Support Team receives complaints or inquiries regarding the ExpressMedRefills.com services. When a complaint or inquiry is received, the Support Team promptly investigates the complaint or inquiry, and then, when appropriate, responds to the individual who sent the complaint or inquiry via the e-mail address from where the request originated.
Any one of the ExpressMedRefills.com divisions may conduct surveys. The surveys are conducted strictly for internal profiling purposes and only keep track of anonymous demographic data.
ExpressMedRefills.com Medical Services
ExpressMedRefills.com Medical Services are designed to help both physicians and consumers in extending their knowledge of various medical topics and keep up to date with current medical information. These services include; ExpressMedRefills.com Medical Forums. Some of our services are conducted through a partnership.
Visitors who wish to subscribe to the ExpressMedRefills.com newsletter will be asked to provide their e-mail address as well as demographic data. The submitted e-mail address is then used to send you, via e-mail, our ExpressMedRefills.com quarterly newsletter and to otherwise keep you informed as to what's going on at the ExpressMedRefills.com.
General Information Contained in Email
ExpressMedRefills.com's website provides a number of links through which an online visitor can e-mail us. ExpressMedRefills.com collects personal information contained in the e-mail for the purpose of responding to a consumer's questions and/or comments.
No matter what method we use to collect information and no matter how we use that information, we will only collect the information deemed reasonably necessary to fulfill your online requests and our legitimate business objectives.
What happens if I refuse to provide my personal information to ExpressMedRefills.com?
If you choose not to submit personal information when requested, you may not be able to access certain areas of our site and may considerably limit the services we can provide you. To simply use our site, however, you do not need to give us any personal information.
ExpressMedRefills.com may collect your IP address for safety and security purposes. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.
Who is collecting my personal information?
The information that you disclose while visiting our website is collected by ExpressMedRefills.com or a vendor on ExpressMedRefills.com's behalf, and is used in the manner specified above.
With whom does ExpressMedRefills.com share my personal information?
From time to time, ExpressMedRefills.com may employ and share your personal information with vendors who use it solely to provide support for the internal operations of ExpressMedRefills.com's website(s) (e.g., technical support, order fulfillment, and newsletter delivery). These entities will not use your personal information for any other purpose, and have agreed to maintain the confidentiality, security, and integrity of the personal information they obtain from us.
Customers may receive information about third party services that are likely to be of interest. Users of our free service will initially be opted in to this program while customers signing up any of our paid service can choose to opt in. Customers can opt out by clicking on the link provided in the email or by visiting our site and opting out at any time.
We may also use personally identifiable End-User information to provide targeted content and commerce opportunities to End-Users based on their demographic and behavioral information. This does not apply to the personal medical information collected in the "Ask a Doctor"/ "Medical Forums" section. We do not share the personal medical information of our users.
Finally, we never use or share the personally identifiable information provided to us online in ways or for reasons unrelated to the ones described above without also providing an opportunity to opt-out or otherwise prohibit such unrelated uses.
What is the policy of ExpressMedRefills.com regarding links to third party sites?
Can I choose how my personal information is used?
If you wish to opt-out from receiving our newsletter or any other communication, please contact us, at any time, via e-mail. We will be happy to honor your request.
How can I access my personal information?
If you wish to review, update, or delete any personal information that we may have collected about you, please contact us via e-mail.
What safeguards does ExpressMedRefills.com use to protect my personal information?
ExpressMedRefills.com maintains appropriate safeguards that ensure the security, integrity and privacy of the personal information we collect from all users. Personal information collected by ExpressMedRefills.com is stored in secure operating environments that are not available to the public and is only accessible by authorized employees. We also have security measures in place to protect the loss, misuse and alteration of the information under our control.
How do I ask a question or file a complaint?
THIS NOTICE DESCRIBES HOW HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
ExpressMedRefills (“EMR”), is required by law to maintain the privacy of certain confidential health care information, known as Protected Health Information or PHI, and to provide you with a notice of our legal duties and privacy practices with respect to your PHI. EMR is also required to abide by the terms of the version of this Notice currently in effect.
Uses and Disclosures of PHI: EMR may use PHI for the purposes of treatment, payment, and health care operations, in most cases without your written permission. Examples of our use of your PHI:
For Treatment: This includes such things as obtaining verbal and written information about your medical condition and treatment from you as well as from others, such as doctors who may have treated you previously. We may give your PHI to other health care providers involved in your treatment.
For Payment: This includes any activities we must undertake in order to get reimbursement for the services we provide to you, including such things as making medical necessity determinations and collecting outstanding accounts.
For Health Care Operations: This includes quality assurance activities, licensing, and training programs to ensure that our personnel meet our standards of care and follow established policies and procedures, as well as certain other management functions.
Use and Disclosure of PHI Without Your Authorization: EMR is permitted to use PHI without your written authorization, or opportunity to object, in certain situations, and unless prohibited by a more stringent state law, including:
For the treatment, payment or health operations activities of another health care provider who treats you; “For health care and legal compliance activities; To a family member, other relative, or close personal friend or other individual involved in your care if we obtain your verbal agreement to do so or if we give you an opportunity to object to such a disclosure and you do not raise an objection, and in certain other circumstances where we are unable to obtain your agreement and believe the disclosure is in your best interests; To a public health authority in certain situations as required by law (such as to report abuse, neglect or domestic violence; for health oversight activities including audits or government investigations, inspections, disciplinary proceedings, and other administrative or judicial actions undertaken by the government (or their contractors) by law to oversee the health care system; for judicial and administrative proceedings as required by a court administrative order, or in some cases in response to s subpoena or other legal process; “For law enforcement activities in limited situations, such as when responding to a warrant; For military, national defense and security and other special government functions; to avert a serious threat to the health and safety of a person or the public at large;” for worker’s compensation purposes, and in compliance with worker’s compensation laws; to coroners, medical examiners, and funeral directors for identifying a deceased person, determining cause of death, or carrying on their duties as authorized by law; if you are an organ donor, we may release health information to organizations that handle organ procurement or organ, eye or tissue transplantation or to an organ donation bank, as necessary to facilitate organ donation and transplantation; for research projects, but this will be subject to strict oversight and approvals; we may also use or disclose health information about you in a way that does not personally identify you or reveal who you are.
Any other use or disclosure of PHI, other than those listed above will only be made with your written authorization. You may revoke your authorization at any time, in writing, except to the extent that we have already used or disclosed medical information in reliance on that authorization.
Patient Rights: As a patient, you have a number of rights with respect to your PHI, including:
The right to access, copy or inspect your PHI: This means you may inspect and copy most of the medical information about you that we maintain. We will normally provide you with access to this information within 30 days of your request. We may also charge you a reasonable fee for you to copy any medical information that you have the right to access. In limited circumstances, we may deny you access to your medical information, and you may appeal certain types of denials. We have available forms to request access to your PHI and we will provide a written response if we deny you access and let you know your appeal rights. You also have the right to receive confidential communications of your PHI. If you wish to inspect and copy your medical information, you should contact customer service.
The right to amend your PHI: You have the right to ask us to amend written medical information that we may have about you. We will generally amend your information within 60 days of your request and will notify you when we have amended the information. We are permitted by law to deny your request to amend your medical information only in certain circumstances, like when we believe the information you have asked us to amend is correct. If you wish to request that we amend the medical information that we have about you, you should contact customer service.
The right to request an accounting: You may request an accounting from us of certain disclosures of your medical information that we have made in the six years prior to the date of your request. We are not required to give you an accounting of information we have used or disclosed for purposes of treatment, payment or health care operations, or when we share your health information with our business associates, like our billing company or a medical facility from/to which we have transported you. We are also not required to give you an accounting of our uses of protected health information for which you have already given us written authorization. If you wish to request an accounting, contact customer service.
The right to request that we restrict the uses and disclosures of your PHI: You have the right to request that we restrict how we use and disclose your medical information that we have about you. EMR is not required to agree to any restrictions you request, but any restrictions agreed to by EMR in writing are binding on EMR.
When you use a credit or debit card for any of your service purchases, we will collect your credit or debit card information and keep a history of your purchases. We use this information to process your orders/consultation, to ensure proper delivery or services, and to better assist you when you visit us online or call us, as well as to improve our product and services offerings.
Security Measures for Information and Order Taking on Our Web Site
Secure Shopping: When you place orders on our web site, all of your order information, including your credit card number and delivery address, is transmitted through the internet using Secure Socket Layers (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our web site from capturing and viewing your personal information.
ExpressMedRefills.com also takes the following measures to protect your personal information online.
Passwords: To provide you with an increased level of security, online access to your personal information protected with a password you select. We strongly recommend that you do not disclose your password to anyone. EMR will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls, or E-mail messages).
Order Information: Since any order information you provide to us on our website will be transmitted using a secure connection, if your web browser cannot support this level of security, you will not be able to order products through our website. The most recent versions of Netscape Navigator, Microsoft Internet Explorer and Firefox can support a secure connection and can be downloaded for free from the respective Netscape, Microsoft and Firefox websites.
No data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your personal information from unauthorized access, use or disclosure, EMR cannot ensure or warrant the security of any information you transmit to us on our web site.
Internet, Electronic Mail, and the Right to Obtain Copy of Paper Notice on Request: If we maintain a web site, we will prominently post a copy of this Notice on our web site. If you allow us, we will forward you this Notice by electronic mail instead of on paper and you may always request a paper copy of the Notice.
Patient Communications: From time to time, we may contact you about your account and to possibly offer other complimentary services that may positively impact your health.
Revisions to the Notice: EMR reserves the right to change the terms of this Notice at any time, and the changes will be effective immediately and will apply to all protected health information that we maintain. Any material changes to the Notice will be promptly posted in our facilities and posted to our web site, if we maintain one. You can get a copy of the latest version of this Notice by contacting customer service.
Your Legal Rights and Complaints: You also have the right to complain to us if you believe your privacy rights have been violated. You will not be retaliated against in any way for filing a complaint with us or to any local, national or federal agency. Should you have any questions, comments or complaints you may direct all inquiries to customer service.